Terms of Sale & Store Policy

Imagery & Condition Standard

We utilize high-resolution scanning for all inventory to ensure total transparency.

  • Raw & Unique Graded Cards: You will receive the exact card pictured in the listing.
  • Condition Grading: Each raw single is assigned a condition grade (e.g., Near Mint, Excellent, Good, Played). While our scans serve as the primary representation of the item, these grades are based on our professional assessment.
  • Grading Disclaimer: The buyer acknowledges that these are not third-party professional grades. We do not guarantee that raw cards will meet the specific numeric criteria of companies such as PSA, BGS, or CGC.
  • Digital Limitations: High-resolution scans may occasionally under-represent microscopic surface-level light refractions or "pack-fresh" factory printing imperfections. Provided the card aligns with the assigned condition grade and provided scans, these do not constitute "damage."
  • Multi-Quantity Graded Cards: The grade and grading company are guaranteed; however, the certification number will vary from the representative scan.

Final Sale Policy

Due to the inherent market volatility of collectibles, all sales are final. In accordance with EU Law regarding goods whose price is dependent on fluctuations in the financial market (Article 16(b) of Directive 2011/83/EU), the 14-day right of withdrawal does not apply. By purchasing, the buyer accepts the item condition as-is based on the provided scans and assigned condition grade.

Shipping, Claims & Security

Every order is inspected and digitally recorded (via high-resolution scan/video) prior to shipment to verify condition and prevent item-substitution.

  • Transit Damage: If a package arrives visibly damaged, please take photos before and after opening. Claims must be made within 24 hours of delivery with clear photos of the packaging and the card.
  • Return Procedure: Authorized returns must be sent back in the original protective sleeve and top-loader (or equivalent protection) to prevent further degradation.
  • Verification Period: Refunds or replacements are processed only after the item is received and undergoes a technical verification against our digital archive. This investigation, coordinated with the carrier, may take up to 14 business days.

Dispute Resolution

We aim to resolve all issues directly and fairly. If you have a concern regarding your order, please contact us at info@allstargrades.com. In accordance with EU regulations, if an amicable solution cannot be reached, you may seek assistance through a national Alternative Dispute Resolution (ADR) body via the European Commission Consumer Redress Portal.